WildBlue Internet Service Answers
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WildBlue General Questions
1.) What is WildBlue Internet service and where is it available?
WildBlue is a high-speed Internet access service for home and small offices. WildBlue internet service is available in virtually every location across the contiguous United States.
2.) Why should I get WildBue Satellite Internet?
WildBlue provides access to the Internet at higher speeds than dial-up access: up to 1.5Mbps which is more than 30 times faster than dial-up. And with WildBlue, you get an "always on" connection.
3.) How hard is it to use?
Not hard at all. Once we professionally install your WIldBlue system which will take 2 to 3 hours, you are ready to surf the Internet at fast speeds. You can use your same web-browser, go to the same sites, use your email, etc.
4.) Who do I call if I have a problem?
You just call the friendly customer care agents at WIldBlue. We'll have a person you can talk to, 24 hours a day, 7 days a week. Customer Care: 1-866-WildBlue (toll free)
5.) What equipment is needed to get the WildBlue service?
It's easy. All you need is a WildBlue mini dish and a WildBlue modem.
6.) What are my minimum computer system requirements to get WildBlue Internet?
PC/Windows: 300 MHz or faster processing speed, minimum 128 MB Random Access Memory(RAM) and Windows 2000, XP Home or XP Professional and Vista Operating systems. 100 MB of hard drive space and an ethernet card are required.
Macintosh: 300MHz or faster processing speed, 128 (RAM) and OS 10.4 or higher operating system. 100 MB of hard drive space and an ethernet card are required.
7.) Are there any cancellation fees?
WildBlue customers are required to sign a 24 month contract when they initiate service. If you disconnect your service before the 24 months expire, there will be a cancellation fee equal to the price of your monthly service multiplied by the remaining number of months in your contract.
8.) What kind of speed can I expect?
WildBlue offers packages that provide different speed levels. Our core Value Pak offers up to 512 Kbps download speed and up to 128 Kbps upload speed. Our Select Pak features down load speeds up to 1.0 Mbps and upload speeds up to 200 Kbps. Our Pro Pak offers download speeds up to 1.5 Mbps and upload speeds up to 256 Kbps.
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WildBlue Internet Service and Prices
9.) What does WildBlue Service cost?
The WildBlue equipment price is $299.00 (MSRP) and professional installation is $179.95 (MSRP) plus taxes. Check out WildBlue promotions and save today.
10.) What types of email options do I get with my WildBlue broadband account?
WildBlue offer an advanced suite of Internet services including the community used POP3 (like Outlook Express) and web-based email options. WildBlue customers will receive between 5 and 10 email addresses( each with at least 100 MB capacity depending on the package chosen.) More email addresses and additional capacity are available for a minimal charge.
11.) Do I get dial-up service with my WildBlue Internet account?
WildBlue offers an optional remote-access dial-up service, allowing you to access your email and the Internet when you're not at home or out of the office. Dial up service costs $7.95/month for 10 hours of use per month. This is an optional service that is available to all customers.
12.) If I have WildBlue, do I need an additional account with an Internet service
Provider (ISP)?
No. The WildBlue service includes all key ISP features like email, web space, etc. If you prefer, you can continue to use your current ISP for email and use the WildBlue service for your broadband Internet access. See your current ISP for details as separate charges may apply.
13.) If I sign up for WildBlue service, can I keep my AOL account?
Yes, if you prefer. You can use WildBlue for high-speed broadband Internet access and keep your AOL service if, example, you want to retain your current email account. You will need to pay a separate fee directly to AOL beyond your monthly WildBlue fees.
14.) Do you limit heavy bandwith user?
As is standard with other Internet Service Providers, WildBlue ensures that its service operates at optimum speeds for all of its customers. Since WildBlue is a shared network, we have a Fair Act Policy to ensure that extraordinary usage by few customers doesn't negatively affect the normal usage of other customers.
15.) Do you offer a limited warranty on the equipment?
Yes. You will receive a 90 day labor/24 months part limited warranty on all equipment at no charge when you become a customer.
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WildBlue Internet Availability Information
16.) Where can I purchase WildBlue High Speed Satellite Internet Service?
We are selling WildBlue Internet service and equipment through our web site.
Order WildBlue Internet Service Today.
17.) Will your Internet service be available in Alaska, Hawaii or Puerto Rico?
Not at this time. The WildBlue service is only available in the 48 contigous United States due to the reach of our satellite signals. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.
18.) Can I get WildBlue service in a mobile vehicle?
Not at this time. WildBlue service was designed for stationary locations like homes or small businesses. We do not offer broadband service for mobile vehicles at this time.
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WildBlue Installation Information
19.) What is the installation process like?
WildBlue professional installers quickly and efficiently install equipment and activate WildBlue's broadband service at your chosen location.
20.) Will my Home Owners Association allow mounting the WildBlue dish?
The WildBlue dish is considered under what the FCC calls the "Over-the-Air Reception Devices Rule". This means the WildBlue dish is under the same classification as other residental satellite dishes and legally permissible for mounting on your home. Please check with your HOA for specific rules and covenants.
21.) Can I use wireless home networking with WildBlue?
Yes. WildBlue is compatible with all major wireless home networking products.
22.) Do customers have to have a phone line in addition to the satellite connection?
No. WildBlue offers an efficient 2-way broadband internet connection that requires no phone lines.
23.) Do I need a southern line of sight to receive a signal from your satellite?
Yes. You will need a clear view of the southern sky to receive a signal from the WildBlue satellite.
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Internet Service Technical Questions
24.) How fast is this service? How does it compare to cable modems and DSL?
WildBlue's always-on broadband Internet connection provides a user experience similar to most DSL services. We offer download speeds of up to 1.5 Mbps - more than 30 times faster than today's dial-up speeds. We offer upload speeds up to 256 Kbps. WildBlue's high bandwidth opens rich content that is largely unavailable through dial-up modems. See our WildBlue Speed Demo.
25.) What operating systems are compatible with the WildBlue service?
Windows/PC: Windows 2000, XP or Vista / Mac: OS 10.4 or higher
26.) Will WildBlue work with Macintosh computers?
Yes. The WildBlue service is compatible with Macintosh computers.
27.) What Web browers and email clients does WildBlue support?
Windows/PC: Internet Explorer 6 and 7, Firefox 1.x & 2.x - Mac: Safari, Firefox 2.x
Email Clients: Windows/PC: WildBlue Webmail, Outlook Express, Outlook 2002(XP), 2003 and 2007, Thunderbird 1.5 and up. Mac: WildBlue Webmail, Entourage, Apple Mail, Thunderbird.
28.) What is the impact of latency? Can I play real-time Internet games or make Internet phone calls on your service?
The WildBlue system is engineered to help offset the impact of latency, which is the delay caused by sending signals from the earth to the satellite and back again. For most applications this latency does not affect performance, however, there are some applications like VOIP or real-time gaming, where latency will have a noticeable effect on performance over the WildBlue network.
29.) Does WildBlue support VOIP?
At this time, WildBlue does not support VOIP.
30.) What if my computer did not come with a Network Interface Card(NIC)? What can I do?
Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC) - which you can find at almost any electronic store. If you are comfortable wit hopening your computer and installing hardware, most Ethernet NICs can be self-installed.
31.) Is WildBlue service affected by weather?
The WildBlue service is only minimally affected by weather, and only under extreme conditions. The WildBlue service will offer availability equal to that of satellite TV. Like satellite TV services, during a very heavy rainstorm, you may notice slower WildBlue speeds, but this should normally only last a few minutes.
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